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Our Promise

100% Absolute Customer Satisfaction
Your satisfaction, with both the products you buy and our service and commitment, must be complete. Nothing less is acceptable. We offer only products we use or would use ourselves. We offer them at fair prices, and we stand behind them. Whether you are a first-time customer or you have been with us since the beginning, we cannot stress enough our commitment to quality products, superior service, and your complete satisfaction. If, for any reason, you are less than 100% satisfied with a product you have purchased from us, you may return it in its original package within 14 days of purchase for a full refund (less shipping).

Safe Shopping Guarantee
Lumintrail uses the Paypal payment authorization system so that you never have to worry about credit card safety. Period. Also, our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the internet. Lumintrail does not allow any transactions that occur on an insecure connection. For security reasons card numbers are transmitted directly to Paypal for authorization. Lumintrail does not record your card number anywhere.

Privacy Policy
Lumintrail pledges that the information you enter will not be shared with any outside party and that any emails you receive from Lumintrail will be related to your order. Lumintrail does not engage in spam. Should you receive an unauthorized email from Lumintrail please contact us immediately.

No Handling Charges
All shipping charges are stated up-front. Lumintrail never charges additional handling fees.

Fast, Easy Returns
Simply click here to view our return policy and request an RMA to send back your order.